Senior Customer Support Representative - billing questions (remote)

Nova Cedar Legal Group provides legal services in Atlanta across employment, housing and small-business law, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including document review, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Atlanta. • We reply to every applicant.