Senior Customer Support Representative - billing questions (remote)

Harborlight Fox Insurance is looking for a Senior Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Kansas City. • Applications are reviewed on a rolling basis.