Senior Customer Support Representative - billing questions (remote)

We are growing our team at Redstone Lakeside Energy Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Charlotte. • We reply to every applicant.