Senior Customer Support Representative - billing questions (remote)

Westbrook Juniper Inspection Services is an inspection company in Memphis with field technicians and lab staff, and we need a Senior Customer Support Representative to lead our billing questions. You would join a small organisation of about 25 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including test reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with an occasional day on site in Memphis. • Applications are reviewed on a rolling basis.