Senior Customer Support Representative - billing questions (remote)

Westbrook Bright Press Group prints books, catalogues and packaging from its Boise plant. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including bindery work, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with bindery work. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Boise. • We will tell you what to expect at each step of the hiring process.