Senior Customer Support Representative - billing questions (remote)

Cedar Willow Medical is looking for a Senior Customer Support Representative. The job centres on billing questions for complaint handling, and it would suit someone who likes steady, practical work. You would join a large organisation of about 608 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Providence. • We reply to every applicant.