Senior Customer Support Representative - billing questions (remote)

Ironwood Field Financial Group is looking for a Senior Customer Support Representative. The job centres on billing questions for account servicing, and it would suit someone who likes steady, practical work. You would join a large organisation of about 625 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Birmingham. • We will tell you what to expect at each step of the hiring process.