Senior Customer Support Representative - billing questions (remote)

Redstone Ridge Medical Partners is a Philadelphia company producing monitoring and surgical equipment. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 22 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production lots, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with production lots. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Philadelphia. • We will tell you what to expect at each step of the hiring process.