Senior Customer Support Representative - billing questions (remote)

We are growing our team at Redstone Wren Civic Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 41 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with a monthly team day in Austin. • Applications are reviewed on a rolling basis.