Senior Customer Support Representative - billing questions (remote)

We are growing our team at Foxglove Rook Manufacturing and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 136 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Boise. • We will tell you what to expect at each step of the hiring process.