Senior Customer Support Representative - billing questions (remote)

Summit Quarry Environmental Services is looking for a Senior Customer Support Representative. The job centres on billing questions for recycling loads, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Rochester. • We will tell you what to expect at each step of the hiring process.