Senior Customer Support Representative - billing questions (remote)

Nova Amber Financial is looking for a Senior Customer Support Representative. The job centres on billing questions for customer onboarding, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer onboarding. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Seattle. • Applications are reviewed on a rolling basis.