Senior Customer Support Representative - billing questions (remote)

We are growing our team at Highbridge Meridian Inspection Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Training and certification are paid for. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Memphis. • We reply to every applicant.