Senior Customer Support Representative - billing questions (Raleigh, NC)

We are growing our team at Amberfield Harbor Telecom Partners and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 16 people based in Raleigh. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.