Senior Customer Support Representative - billing questions (Raleigh, NC)

Bright Bridge Transit Planning is a transit-planning firm in Raleigh working with agencies and riders. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 419 people based in Raleigh. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Raleigh. • We reply to every applicant.