Senior Customer Support Representative - billing questions (Providence, RI)

We are growing our team at Amberfield Yarrow Facilities and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Our crews keep other people's buildings running and we treat them well. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.