Senior Customer Support Representative - billing questions (Portland, OR)

Summit Thistle Insurance is looking for a Senior Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 44 people based in Portland. What you will do • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Full-time, on a regular day shift. • On site in Portland. • We will tell you what to expect at each step of the hiring process.