Senior Customer Support Representative - billing questions (Portland, OR)

Redstone Orchard Transit Planning Group is a transit-planning firm in Portland working with agencies and riders. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 48 people based in Portland. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service alerts. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Portland. • Applications are reviewed on a rolling basis.