Senior Customer Support Representative - billing questions (Portland, OR)

Redstone Vale Property Management Group manages apartment communities around Portland. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 772 people based in Portland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Portland. • Applications are reviewed on a rolling basis.