Senior Customer Support Representative - billing questions (Portland, OR)

Cedar Clear Banking Services Group is a regional lender in Portland with branches and a growing mobile service. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 222 people based in Portland. What you will do • Resolve billing and account issues, including branch operations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with branch operations. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Portland. • We will tell you what to expect at each step of the hiring process.