Senior Customer Support Representative - billing questions (Phoenix, AZ)

Greenridge Cross Legal Group is a law firm in Phoenix serving businesses and individuals. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Phoenix, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.