Senior Customer Support Representative - billing questions (Philadelphia, PA)

Amberfield Rook Water Authority is looking for a Senior Customer Support Representative. The job centres on billing questions for capital projects, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Philadelphia, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.