Senior Customer Support Representative - billing questions (Philadelphia, PA)

We are growing our team at Bright Fern Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 283 people based in Philadelphia. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.