Senior Customer Support Representative - billing questions (Philadelphia, PA)

Rivermark Meadow Housing manages affordable housing communities across Philadelphia, and we need a Senior Customer Support Representative to lead our billing questions. We value patience and follow-through. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.