Senior Customer Support Representative - billing questions (Philadelphia, PA)

Westbrook Hollow Telecom provides broadband and phone service around Philadelphia. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Philadelphia. • Applications are reviewed on a rolling basis.