Senior Customer Support Representative - billing questions (Philadelphia, PA)

Harborlight Meadow Auto Group serves drivers and dealerships across the Philadelphia region, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of about 891 people based in Philadelphia. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Philadelphia. • Applications are reviewed on a rolling basis.