Senior Customer Support Representative - billing questions (Philadelphia, PA)

Nova Juniper Inspection Services Group is an inspection company in Philadelphia with field technicians and lab staff. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 858 people based in Philadelphia. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scheduling, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Philadelphia. • Applications are reviewed on a rolling basis.