Senior Customer Support Representative - billing questions (Philadelphia, PA)

Silverline Quarry Foods is looking for a Senior Customer Support Representative. The job centres on billing questions for customer specifications, and it would suit someone who likes steady, practical work. You would join a large organisation of about 806 people based in Philadelphia. What you will do • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Philadelphia, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.