Senior Customer Support Representative - billing questions (Philadelphia, PA)

Fernwood Meridian Inspection Services Partners tests and certifies buildings, pipelines and equipment around Philadelphia. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, on a regular day shift. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.