Senior Customer Support Representative - billing questions (Philadelphia, PA)

Northwind Harbor Environmental Services collects and processes waste and recycling around Philadelphia, and we need a Senior Customer Support Representative to lead our billing questions. Safety briefings happen every morning. What you will do • Resolve billing and account issues, including landfill records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.