Senior Customer Support Representative - billing questions (Orlando, FL)

Westbrook Quill Civic Services supports public agencies in Orlando with budgeting, records and programmes, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Orlando. What you will do • Resolve billing and account issues, including public records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.