Senior Customer Support Representative - billing questions (Orlando, FL)

Silverline Oak Telecom Group builds and runs fibre and wireless networks in the Orlando area, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including field visits, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Orlando. • We reply to every applicant.