Senior Customer Support Representative - billing questions (Orlando, FL)

Amberfield Fern Freight is a Orlando logistics company with trucks, warehouses and dispatch. We are hiring a Senior Customer Support Representative to take on billing questions. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Full-time, Monday to Friday. • On site in Orlando. • Applications are reviewed on a rolling basis.