Senior Customer Support Representative - billing questions (Orlando, FL)

We are growing our team at Rivermark Ridge Property Management and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 11 people based in Orlando. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with unit turnovers. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Orlando. • We reply to every applicant.