Senior Customer Support Representative - billing questions (Omaha, NE)

Clearpath Mill Environmental Services serves homes and businesses with collection and disposal in Omaha. We are hiring a Senior Customer Support Representative to take on billing questions. Safety briefings happen every morning. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.