Senior Customer Support Representative - billing questions (Oklahoma City, OK)

We are growing our team at Rivermark Basin Facilities Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Our crews keep other people's buildings running and we treat them well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.