Senior Customer Support Representative - billing questions (Oklahoma City, OK)

Clearpath North Water Authority is looking for a Senior Customer Support Representative. The job centres on billing questions for treatment plant data, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Oklahoma City. • We reply to every applicant.