Senior Customer Support Representative - billing questions (Oklahoma City, OK)

Harborlight Cedar Inspection Services is an inspection company in Oklahoma City with field technicians and lab staff, and we need a Senior Customer Support Representative to lead our billing questions. You would join a small organisation of about 165 people based in Oklahoma City. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, with a steady weekday schedule. • On site in Oklahoma City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.