Senior Customer Support Representative - billing questions (Oklahoma City, OK)

Redstone Loom Manufacturing makes precision components in Oklahoma City, and we need a Senior Customer Support Representative to lead our billing questions. You would join a small organisation of about 86 people based in Oklahoma City. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Oklahoma City. • Applications are reviewed on a rolling basis.