Senior Customer Support Representative - billing questions (Milwaukee, WI)

We are growing our team at Clearpath Ember Manufacturing and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 332 people based in Milwaukee. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.