Senior Customer Support Representative - billing questions (Milwaukee, WI)

Northwind Ivory Inspection Services provides independent inspection and testing for industry across Milwaukee. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 57 people based in Milwaukee. What you will do • Resolve billing and account issues, including client sites, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Milwaukee, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.