Senior Customer Support Representative - billing questions (Miami, FL)

Bright Harbor Energy Group delivers power and gas plans across the Miami region. We are hiring a Senior Customer Support Representative to take on billing questions. Safety comes first on every shift. What you will do • Resolve billing and account issues, including outage response, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Miami. • Applications are reviewed on a rolling basis.