Senior Customer Support Representative - billing questions (Miami, FL)

We are growing our team at Rivermark Umber Hospitality Partners and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Miami, with some flexibility after the first few months. • We reply to every applicant.