Senior Customer Support Representative - billing questions (Memphis, TN)

Greenridge Quarry Transit Planning is looking for a Senior Customer Support Representative. The job centres on billing questions for ridership counts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 27 people based in Memphis. What you will do • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Memphis. • Applications are reviewed on a rolling basis.