Senior Customer Support Representative - billing questions (Memphis, TN)

Redstone Sparrow Energy Group is an energy provider in Memphis focused on reliable service and fair billing, and we need a Senior Customer Support Representative to lead our billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.