Senior Customer Support Representative - billing questions (Memphis, TN)

Bluepeak Quill Inspection Services tests and certifies buildings, pipelines and equipment around Memphis. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of about 967 people based in Memphis. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Full-time, on a regular day shift. • On site in Memphis. • We reply to every applicant.