Senior Customer Support Representative - billing questions (Memphis, TN)

Foxglove Ivory Civic Services works with county and city offices around Memphis. We are hiring a Senior Customer Support Representative to take on billing questions. We follow procedures carefully and explain them clearly. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.