Senior Customer Support Representative - billing questions (Memphis, TN)

Lumen Quill Transit Planning is looking for a Senior Customer Support Representative. The job centres on billing questions for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.