Senior Customer Support Representative - billing questions (Madison, WI)

Clearpath Meridian Banking Services is a community-focused bank in Madison serving households and small businesses, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Madison. • We reply to every applicant.