Senior Customer Support Representative - billing questions (Madison, WI)

Ironwood Summit Financial Group is looking for a Senior Customer Support Representative. The job centres on billing questions for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Madison, with some flexibility after the first few months. • We reply to every applicant.